VAxAI — a service by MT1L
Last updated: July 2026
1.1 VAxAI is a service provided by MT1L (“MT1L”, “we”, “us”, “our”). These terms govern the relationship between us and any individual or organisation (“you”, “your”, “the Client”) that engages our services or uses this website.
1.2 Our contact address is hello@mt1l.com. Further company information is available on request.
1.3 These terms apply to all engagements unless varied in writing by both parties. Where any conflict exists between these terms and a written proposal or statement of work, the proposal or statement of work takes precedence.
In these terms:
3.1 VAxAI provides operational administration support and AI readiness services for founders, SMEs, charities, non-profits and public sector organisations. We help clear admin backlogs, organise information, prepare the foundations AI and automation need to work, provide ongoing admin support, and maintain improvements over time, with experienced people in the loop throughout.
3.2 Support is typically structured as follows:
3.3 The specific scope, deliverables, timeline and fees for each Engagement are set out in a Proposal agreed before paid work begins.
3.4 Submitting an enquiry, completing an Admin Review, booking a discovery call, or registering interest in the VAxAI VA partner network does not create a contract or any obligation on either side. An Engagement begins only once both parties have agreed a Proposal in writing. Freelance applications and expressions of interest are assessed at our discretion; submitting the form does not guarantee work, onboarding or a place on our talent network.
3.5 We do not provide legal, financial, medical or regulated professional advice. Our services are practical operational and readiness support and should be reviewed with appropriately qualified advisers before acting in those domains.
3.6 We do not build complex or enterprise AI systems ourselves. Where that kind of build is needed, we can identify trusted external partners and can work with them on your behalf.
4.1 We will carry out our services with reasonable care and skill, and in accordance with the agreed Proposal.
4.2 We apply the VTA Framework to all our work — ensuring that what we recommend creates genuine Value, can be Trusted by the people it affects, and fits your organisation (Alignment).
4.3 We will keep you reasonably informed of progress and flag any issues that may affect delivery as soon as we are aware of them.
4.4 We will comply with applicable data protection law in handling any personal information. For full details, see our Privacy Policy.
5.1 General obligations
These apply to anyone using the website or contacting us:
5.2 Obligations if you engage our services as a client
5.3 Obligations if you register interest in the VAxAI VA partner network
If you register interest in the VAxAI VA partner network, you confirm that:
6.1 Fees are agreed in writing before paid work begins and set out in the relevant Proposal. Project work is scoped and priced up front. Ongoing support is charged hourly under monthly or quarterly arrangements for the hours agreed for that period.
6.2 Unless otherwise agreed in writing, invoices are due within 14 days of the invoice date.
6.3 Late payment may attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
6.4 We reserve the right to pause or suspend work if invoices remain unpaid beyond the agreed payment terms.
6.5 All fees are exclusive of VAT, which will be added where applicable.
7.1 Subject to full payment of agreed fees, Deliverables created specifically for your Engagement become your property on completion.
7.2 We retain ownership of our underlying methodology, frameworks (including the VTA Framework), proprietary tools, templates and know-how developed independently of your Engagement. Nothing in these terms transfers ownership of those to you.
7.3 Where we use third-party tools, software or content in delivering our services, ownership remains with those third parties and is subject to their respective licences.
7.4 We may refer to the existence of an Engagement in our own materials (for example, as a case study) unless you ask us in writing not to do so.
8.1 Each party agrees to keep the other’s Confidential Information strictly confidential and not to disclose it to any third party without prior written consent.
8.2 Confidential Information may be shared only with personnel who need it to carry out the Engagement, provided those individuals are bound by equivalent obligations.
8.3 This obligation does not apply to information that: (a) is or becomes publicly available other than through breach of this clause; (b) was already known to the receiving party; (c) is independently developed; or (d) is required to be disclosed by law or court order.
8.4 Confidentiality obligations survive the end of an Engagement.
9.1 To the extent permitted by law, our total liability to you arising out of or in connection with any Engagement will not exceed the total fees paid by you for that Engagement.
9.2 We are not liable for any indirect, consequential or special losses, loss of profit, loss of revenue, loss of data or loss of goodwill, whether arising in contract, tort or otherwise.
9.3 Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
10.1 We each agree to comply with our respective obligations under the UK GDPR and the Data Protection Act 2018.
10.2 For details of how we collect, use and protect personal information, see our Privacy Policy.
10.3 Where we process personal data on your behalf as part of an Engagement, the parties will agree any necessary data processing arrangements in writing.
11.1 Either party may end an Engagement by giving written notice as specified in the relevant Proposal.
11.2 Either party may terminate immediately by written notice if the other materially breaches these terms and (where the breach is capable of remedy) fails to remedy it within 14 days of written notice.
11.3 On termination, you will be invoiced for work completed up to the termination date. Fees already paid for work that cannot be delivered will be refunded on a pro-rata basis where reasonable.
11.4 Clauses 7 (Intellectual property), 8 (Confidentiality), 9 (Limitation of liability) and 13 (Governing law) survive the end of any Engagement.
12.1 Neither party is in breach of these terms, or liable for delay or failure to perform, where this is caused by circumstances beyond their reasonable control (including, without limitation, natural disasters, pandemic, governmental action, failure of third-party services or internet infrastructure failure).
12.2 The affected party will notify the other as soon as reasonably practicable, and both parties will use reasonable efforts to mitigate the impact.
13.1 These terms and any Engagement are governed by the law of England and Wales.
13.2 Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
13.3 Before commencing formal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct discussion.
14.1 Entire agreement. These terms, together with the relevant Proposal, constitute the entire agreement between the parties on the subject matter and supersede all prior discussions and agreements.
14.2 Variation. No variation is effective unless agreed in writing by both parties.
14.3 Waiver. Failure to exercise any right or remedy does not constitute a waiver of it.
14.4 Severance. If any provision is found invalid or unenforceable, it will be severed to the minimum extent necessary and the remaining provisions continue in full effect.
14.5 No third-party rights. These terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.
14.6 Changes. We may update these terms from time to time. The version that applies to an Engagement is the one in effect when the Proposal is agreed. The current version is always published here with the date above.
Questions: hello@mt1l.com